Terms & Conditions
These are the Booking Conditions applicable to holidays booked with Mondo Surf & LifeStyle Village Company Ltd. and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
Your contract is with Mondo Surf & LifeStyle Village Company Ltd. The person signing the booking form must read and accept these Booking Conditions by clicking accept. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group.The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Mondo Surf & LifeStyle Village Company Ltd. and the client until the booking form has been received. Once the booking form is received there is a contract and payment obligation, starting with deposit or full payment (see prices) and cancellation policy will apply as of immediately effect. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
All prices are in euros and per person per week, unless otherwise is stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, offers, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
A deposit of 50% required at the time of booking. Once the confirmation has been dispatched, the deposit is non refundable. The final balance is due 4 weeks before the ARRIVAL date. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation. The final balance will still be due and payment obligation still exists according our cancellation policy. Should the booking be made within 4 weeks of the arrival date the full amount is required immediately.
Mondo Surf Village & Lifestyle Company Ltd., will not accept bookings that are ment for re-selling with lower, equal or larger profits then what we offer on our website. If any of these bookings occure without giving us notice or our written approval we are able to cancel the booking at anytime and claim full compensation of the booking with the value of what has been booked with us according to our website prices. Similar bookings forthcoming out of one of our agency’s are subject to this policy. Re-sales are restricted to our own appointed agencies that we have selected.
If you are obliged to cancel your booking you should write to Mondo Surf & LifeStyle Village Company Ltd. immediately. The following sliding scale determines if your holiday is refundable:
- Cancellation over 4 weeks before arrival date- loss of 50% of holiday cost (deposit) – however it is possible to reschedule this holiday so your deposit is not completely lost. Only applicable for cancellations made over 4 weeks.
- Cancellation 2 – 4 weeks before- loss of 75% of holiday cost.
- Cancellation under 2 weeks before- loss of 100% of holiday cost.
Mondo Surf & LifeStyle Village Company Ltd. scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.
Alterations to your holiday byMondo Surf & LifeStyle Village Company Ltd .: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
All our conditions are subject to Portuguese Law (EUROPEAN).
General:Mondo Surf & LifeStyle Village Company Ltd. holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
The surf guides are qualified instructors. They will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing.
Our self catering apartments are not owned by Mondo LifeStyle Resort Company Ltd. They are rented independently or through letting agencies.
Liability: Mondo LifeStyle Resort Company Ltd. accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.
Complaints: If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Mondo Surf & LifeStyle Village Company Ltd. representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.
While staying with Mondo Surf & LifeStyle Village Company Ltd , clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Mondo LifeStyle Resort Company Ltd reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Everyone booking a holiday with Mondo Surf & LifeStyle Village Company Ltd. must have full travel insurance. Mondo Surf & LifeStyle Village Company Ltd accepts no responsibility for loss theft or damage to persons or property during their stay.
Our in advanced booked and paid excursion are non-refundable. Excursion are only subject for refund when Mondo LifeStyle Resort is not able to organise it due to unexpected circumstances or when the required minimum amount of participants is not reached. Mondo LifeStyle Resort decides if a excursion can take place or not.
While the Indonesian public holiday Nyepi (one day in February or March) no one is allowed to leave the camp area and no surf sessions will be held that day. Please refer to this article about Nyepi day